Reviewing your content management strategy?

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Strategic planning for content development requires that your organization analyze its current state by

  • Understanding who your customers are and what they need from your organization
  • Understanding who your competition is and what threats they present to your success or to your continued existence
  • Understanding your strengths and weaknesses
  • Understanding the opportunities offered by learning how best-in-class organizations operate and incorporating some of their practices into your own .

Dr Joann ...

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Win a free ticket to the Minimalism workshop

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Learn how you can Save Time and produce more Effective Communication.

Never enough time to satisfy your clients? Frustrated that people don’t read your documentation?

Interested in learning how you can reduce the amount you write and the time it takes to produce it?  Enter our competition to win a free ticket for the 2-day workshop with Dr JoAnn Hackos in March.

To be in the running, download and complete the Minimalism Competition entry form and send it to training@techwriter.com.au by February ...

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5 Levels of Process Maturity – where are you?

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Where do your documentation practices fit on this scale?

Ad hoc – Rudimentary – Organised & Repeatable – Managed & Sustainable – Optimised

These are the 5 levels of information process maturity as defined by JoAnn Hackos based on her 30 years of work in the field.

She says “It is necessary to find a way to produce throughout the organization consistently good work that demonstrably meets the needs of customers for useful, accessible, accurate, and readable technical information. Each piece of ...

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Why companies implement content management

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In a recent survey conducted by APQC and KM World, respondents indicated that these were the main reasons they invested in content management:

  • help teams organize content for efficient access and retrieval (56%);
  • preserve content for historical, legal or archival purposes (48%);
  • provide access to content across boundaries (48%);
  • manage customer-facing content (46%).
  • creation of collaborative content (e.g., through document sharing or wikis) (40%)
  • integrate content into the flow of daily work (36%)

However, of nearly 500 respondents, only 23% said they had effective content management ...

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Better writing for PowerPoint

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PowerPoint, long preferred as a training aid, is increasingly popular as a way of conveying critical summary information at meetings esp to senior executives. The idea is good but the execution falls well short of ideal. Unreadable tables and charts, text that is too small to read are common complaints. Here are some tips for writing successful PowerPoint for meetings

  1. Reduce the amount of Text.
    • Include only necessary information
    • Avoid paragraphs, quotations and even complete sentences.
    • Avoid long sentences. No more than 6-8 words ...
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4 Tips for more effective communication

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  1. Present your message in the context of your readers’ goals, tasks, and working environment. Use realistic scenarios and show how the goals of the scenarios are best accomplished.
  2. Emphasise doing – provide hints, tips, and tricks that show them the best way to get a task done.
  3. Ensure the information is easily and quickly accessible.
  4. Focus on troubleshooting and problem solving.

Experience shows that by applying these simple techniques, you can increase readability and reduce the amount you write by 50%.

Ready to give it ...

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